Visit gucu.org or - if using a mobile device - download the update to your existing Georgia United Mobile App. For your first time log in:
- Enter your current Online Banking username and password.
- Select how you would like us to deliver your Secure Access Code.
- Once you receive your Secure Access Code, enter it into the space provided on the login screen.
- You will then be prompted to set a new password.
- As part of the first time login process, you will be presented with a few additional disclosures and account management items to confirm your new account setup. Follow the prompts and update your information as needed.
- You’re in! Enjoy and explore.
Your existing username and password will be accepted for your initial login. You will then be prompted to create a new password.
A Secure Access Code will eliminate the need for security questions. This new feature will add another layer of security to your account by ensuring that your account cannot be accessed by an unregistered computer—even if your username and password are compromised.
A Secure Access Code (SAC) is a randomly generated, temporary code that is provided to you during the login process. The SAC will be sent to you through the delivery channel that you select (e.g., text message, email or phone call) and will be required to validate your login. If you are unable to receive your SAC, contact our Member Care Center at 770.476.6400 or 888.493.4328 for assistance.
Please contact our Member Care Center at 770.476.6400 or 888.493.4328 for assistance.
No. A Secure Access Code will only be required for unregistered devices or browsers. If you frequently use a personal device to access Online or Mobile Banking, you can register the device, which will allow Georgia United to remember the device and browser you’re using. Once you have registered a device, you will not be prompted for a Secure Access Code with future logins on that device.
For your security, we recommend that you do not register a device if it is on an unsecure or shared network, or one which you do not regularly use. Unregistered devices will require a Secure Access Code to log in.
During the login process, you will be asked whether you would like to remember your device. By remembering (i.e., registering) your device, you are telling Georgia United to recognize the device and browser you’re using for future logins.
Yes. If you are using an unregistered browser, you will need a Secure Access Code to log in. For example, if you first logged in on Chrome and registered your device but then tried to log in from the same computer using Internet Explorer, you would need a Secure Access Code to log in.
If you log in to Online Banking and get a blank page, you may be using an unsupported browser. Compatible browsers include Microsoft Edge, Microsoft Internet Explorer 11 or higher, Mozilla Firefox 33 or higher, Google Chrome 37 or higher and Safari 6 or higher.
If you do not receive your Secure Access Code within 10 minutes, you may click to request again. Please also confirm that the phone number or email address you have on file with Georgia United is accurate. The Secure Access Code automatically expires after a set period of time, or when you request another code, whichever is shorter.
Any new request for a Secure Access Code will cancel out an earlier request, so please use the most recently received code. Please note, your Secure Access Code will expire after a set period of time.
No, your Secure Access Code is only good for a single use. Whenever you log in from an unrecognized computer or mobile device, we will send you a new Secure Access Code.
There are several reasons this may happen. Most commonly, this occurs when your browser settings are set up to delete cookies, or your browser cookie for Online Banking has been deleted since your last login. It can also happen if you are logging in with a different browser (ex., Chrome, Internet Explorer, etc.) on the same registered device. You may have a program on your device that automatically deletes the cookie. If so, that feature will need to be turned off or configured to accept and retain cookies from Georgia United.
You can remove the registration of a device or browser by deleting your cookies, or just the cookie related to Georgia United’s Online Banking.
Every member you share accounts with should set up their own login credentials for Online Banking. When a member that is joint on your account logs in, they will see all the accounts that you share. We strongly suggest you keep your password private and use individual login credentials for joint account holders.
After entering an incorrect password, you will receive a message that “authentication has failed”. To avoid locking your account, we suggest that you click ‘Forgot Password’ to reset your password. You’ll need to enter your username to receive a new Secure Access Code. Once you submit your Secure Access Code, you will be able to reset your password.
After several invalid attempts to log in, you will be locked out of your account and will have to wait an hour before being able to reset your own password. Please note, you can unlock your account by contacting our Member Care Center at 770.476.6400 or 888.493.4328 during business hours.