Go to the Settings tab in Online Banking and select Update Personal Information. You can update your address, email or phone number under the Physical Address block.
Please note, to change your Secure Access Code (SAC) delivery channel go to the Settings tab and select Security Preferences. Select Secure Delivery to view and edit your SAC delivery preferences.
Compatible browsers include Microsoft Edge, Microsoft Internet Explorer 11 and higher, Mozilla Firefox 27 and higher, Google Chrome 38 and higher and Safari 7 and higher.
To find out which browser version you are currently using, go to the menu bar in your browser and click ‘Help’ and then ‘About’. If you find that you’re not running the most current version, you can update your browser using the links below:
Google Chrome Microsoft Internet Explorer Mozilla Firefox Safari
Compatible mobile operating systems include:
- Android - OS 5.0 and higher
- Apple - Safari 5 and higher
To find out which browser version you are currently using, go to your device's Settings.
- For Android - tap About Phone or About Device, and then tap Android Version
- For Apple - tap General and then About
Go to the Transfers and Payments tab and select Loan and Visa Payments.
Go to the Transfers and Payments tab and select Mortgage Payment. Select the account you would like to pay. Select your preferred payment method from the Loan Servicing page and follow the payment prompts to submit your payment.
With the new Online Banking platform, you will see new alert capabilities. To view or add alerts, go to the Services tab and select Alerts.
To view your scheduled transfers, go to the Transfers and Payments tab and select Online Activity. Click Recurring Transactions to view any scheduled transfers.
Note: Transfers that were set up in the previous Online Banking platform will continue as scheduled; however, these transfers will not be available to view or edit in the new platform. If you need to make a change to a previously scheduled transfer, please contact our Member Care Center at 770.476.6400 or 888.493.4328. Any transfers that are set up in the new Online Banking platform can be managed through Online Banking directly.
Yes. If you are enrolled in E-Statements, you will continue to have access to historical statements.
Please note that when you go to the Statements tab for the first time, you will be presented with a new PDF Verification tool. A PDF will open with a short code in a new window. Enter this code to verify that you are able to open a PDF.
You can view your transaction history by clicking on an account on the Home screen. You can also view all transactions initiated through Online Banking by going to the Transfers and Payments tab and selecting Online Activity.
On the Home screen, any accounts with pending transactions will show a “Transactions Pending” message in red. Click the account to view your transactions.
Yes, you can reorder checks through Online Banking. Go to the Services tab and select Check Reorder.
Note: If this is the first time you are ordering checks for your account, please visit a branch or contact our Member Care Center at 770.476.6400 or 888.493.4328 during business hours.
You should be able to view all of your primary accounts as well as any accounts that you are a legal joint owner on. If you are a trustee, guardian, responsible individual, or representative payee but not a legal joint owner on the account, those accounts will not show and you will need to log in to this account separately to view.
To hide an account, go to the Settings tab and select Account Preferences. Select the account you want to hide and under details select Visible to change your settings.
To rename an account, go to the Settings tab and select Account Preferences. Select the account you want to rename and under details select the pencil. Enter the name you want to display and select the check mark to save.
If you previously linked an external account and want to remove it from Online Banking, go to the Settings tab and select Account Preferences. Select the linked account and under the details, select Remove.
No. Linking an account allows you to view your complete financial picture in one place; however, you will not have the ability to make transfers to linked accounts. Additional steps are required to transfer between external accounts. For information on external account transfers, see the question below.
Yes. To transfer to and from an external account, you will need to complete two steps:
1. Add External Account
In Online Banking, go to the Services tab and select Add External Account. Enter your external account information and click Submit. Two deposits will be made into the account that you have entered. You should typically see these within 5 business days.
2. Verify External Account
Once you have received your deposits, log in to Online Banking and verify your account. Go to the Services tab and select Verify External Account Requests. Select the account you would like to verify and enter the amounts of the two micro-deposits. Click Submit.
The previous Online Banking platform had an option to “Add a Transaction.” Unfortunately, this feature is not available in the new platform.