Skip to main content

Report a Lost/Stolen Card

If you have misplaced your Georgia United Credit or Debit Card, you can quickly take action in order to prevent fraudulent account activity.

FREEZE YOUR Card

  • Login to Online Banking or the Georgia United Mobile App
  • Click 'Services' in the navigation menu
  • Select 'Manage Cards'
  • Select the card you would like to freeze and choose 'Freeze Card'

Once your card is found, you can unfreeze it following these same steps. To learn more about ways to identify fraud, visit our Learning Center.

How To Replace a Card

If your card is worn and needs to be replaced before expiration, you can order the same card in Online Banking. Please note, replacement cards are issued with the same card number so this option is not recommended for lost/stolen cards.

  • Login to Online Banking
  • Click 'Services' in the navigation menu
  • Select 'Manage Cards'
  • Select the card you would like to replace
  • Then choose 'Request Replacement Card'

If your card is lost/stolen or your suspect fraud and need to order a new card with a new card number, we'll be happy to assist you. Please call our Member Care Center at 888.493.4328 or stop by a branch location. For credit cards issued by HealthCom FCU, please call 866.604.0381

Frequently Asked Questions

You can set up alert notifications in Online Banking. On the menu, select ‘Services‘ and click ‘Alerts’. To set up a new alert, select your delivery preference (email, text or push notification) and toggle the alert on. There are several different alert types you can set up:

  • General alerts
  • Share alerts
  • Loan alerts
  • Security alerts
For cards, the most common alert type is to get notified when a transaction posts. This can be done by setting up a Share alert. Select the transaction type (debit/credit) and transaction amount you want to be notified about. For example, if you only want to know about purchases over $100, you can specify this amount or if you want to know about every transaction, you can choose to get alerts for purchases more than $0.01.

Featured Resources

See All
See All