Mortgage Servicing

You can stay up to date on all your mortgage details through Online Banking or our mobile app. Conveniently:

• Make payments
• Check balances
• Get account details
• Send us a secure message about your loan

Log in to Online Banking

Make a payment

• Make a payment in Online Banking from your Georgia United account or set up an external transfer to pay from another financial institution
• Visit a Georgia United branch location (cash or check)
• Call 877.888.2444 (First and Second Fixed Mortgages) or 888.493.4328 (HELOCs)
• Mail a check to the address below

Partial payments

For Home Equity Line of Credit, payments that are less than the full amount due (partial payments) will be accepted and applied to the loan.

Payoff requests

First Mortgages and Fixed Second Mortgages: Call 877.772.9633 to submit your request.

Home Equity Lines of Credit (HELOC): A written request for a payoff statement must be faxed to 770.476.6480. If the request is made by a third party on behalf of the account holder, written authorization from the account holder must be included with the request. Requests are handled within 7 business days after receipt of the written request.

Subordination Requests

A $200 non-refundable processing fee must be paid in connection with the subordination request. All documentation must be submitted in order for the request to be processed. Request will not be processed until all required items are received. Requests will be processed within 21 business days from the date we receive the processing fee, completed Subordination Request form and all other documents mentioned below.

First Mortgage or Second Fixed Mortgage

For assistance with your First Mortgage or Second Fixed Mortgage, please contact our Mortgage Servicing team:

Call 877.888.2444

Home Equity Line of Credit (HELOC)

For questions about your HELOC, contact us:

• Email HomeLoanServicing@gucu.org
• Call 888.493.4328 ext. 6887
• Fax 770.476.6480