Lost/Stolen Credit Card
If you've misplaced your card, quickly freeze it in Online Banking or by contacting our Member Care Center at 888.493.4328.
To freeze your card in Online Banking:
- Click 'Cards' in the navigation menu.
- Select 'Manage Cards.'
- Select the card you would like to freeze.
- From the drop-down, choose 'Freeze Card.' Once your card is found, you can unfreeze it following these same steps.
If you suspect fraud or need to order a replacement card, we'll be happy to assist you with this as well. To order a new card, please contact our Member Care Center.
*Purchases do not include returned items for credit, balance transfers, cash advances and interest. There is no limit to the amount of cash back you can earn, if your account is open and in good standing. Cash back received will be automatically deposited into your Savings (Share) Account each month.
**Introductory 1.99% Annual Percentage Rate (APR) is available on purchases and balance transfers for 12 billing cycles. Balance transfers must occur within the first three billing cycles of account opening to qualify for the introductory rate. Balance transfers incur interest charges from the transaction date. After introductory period, your APR will be a variable rate and may change based on Prime Rate, as of 11/27/19, rates are 9.49% to 22.99% for the Platinum Visa Credit Card and 11.49% to 22.99% for the Cash Back Visa Signature Card. Qualified rates vary based on credit history and underwriting factors. Not all applicants will qualify. To avoid paying interest on purchases, you must pay the entire balance by the due date, including transferred balances under this promotion. For other fees that may apply, call 888.493.4328 or see our credit card disclosure.
All credit union loan programs, rates, terms and conditions are subject to change at any time without notice.
For more information about your Gold and/or Platinum Credit Card issued on or before November 2014, please see the below disclosures.
Gold Credit Card - Terms and Conditions
Platinum Credit Card - Terms and Conditions