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Please select the type of appointment you are interested in below. When scheduling an appointment, please do not include personal identifying information such as Social Security number, member number or account number in your request. If you are more than 15 minutes late to your scheduled appointment, we may need to reschedule your appointment.

Please refer to our FAQs for additional information and to learn what documentation you are required to bring to your appointment.

 

Service an Existing Account

  • Update personal information*
  • Questions about your existing checking or savings account
  • Online Banking assistance
  • Order checks/debit cards
  • Cardholder disputes
  • Apply for a new auto, personal, credit card or other non-real estate related loan*
  • Add a new checking or savings account to an existing membership* 

 

*Available for in-person appointments only

New Accounts

  • Open a new membership*
  • Get information on what’s needed for a new membership, new savings, checking or business account
  • Apply for a new auto, personal, credit card or other non-real estate related loan*

 

*Available for in-person appointments only

 

 

 

Mortgages

  • Questions about purchasing a new home or refinancing your mortgage
  • Check mortgage options and current rates
  • Discuss accessing cash from the equity in your home

 

For questions about your existing mortgage or Home Equity Line of Credit (HELOC), please contact our Mortgage Servicing team.

 

 

 

 

 

Frequently Asked Questions

If you need to cancel or reschedule an appointment time, please click the link located below your confirmation number in your confirmation email. If you are more than 15 minutes late to your scheduled appointment, Georgia United may need to cancel your appointment. 


 

For loan appointments, please bring the below to help us better serve you. You can expect your appointment to last between 30-60 minutes. In advance of your appointment, please unfreeze your credit if you currently have a security freeze on your credit report.

Personal Loans/Credit Cards/Line of Credit

  • Copy of driver license for all borrowers
  • 30 days of current paystubs

Refinance

  • Copy of driver license for all borrowers
  • 30 days of current paystubs
  • Copy of registration
  • 10 day payoff letter

Purchase

  • Copy of driver license for all borrowers
  • 30 days of current paystubs
  • Buyers Order or Bill of Sale

For new account appointments, please have the following available. You can expect your appointment to last between 30-60 minutes.

  • Personal information including address, date of birth and Social Security number
  • Valid driver’s license or state issued ID

For mortgage appointments, please bring the below. You can expect your appointment to last 30 minutes.

  • Driver’s License
  • Most recent 30 days paystubs
  • IRS W-2 forms covering the most recent two-year period
  • Most recent 2 years tax returns
  • Most recent 2 months bank statements (all pages even if blank
  • Current official mortgage billing statement for the subject property (if applicable)
  • Homeowner’s Insurance Declaration pages for the subject property (if available)
  • Current mortgage statement(s) for all properties currently owned (if applicable)
  • Current homeowner’s insurance declaration pages for all properties owned (if applicable)
  • Current property tax billing statements for all properties currently owned (if applicable)

 

 

A video appointment is a two-way video call that allows you to speak face-to-face with a Home Loan Consultant without having to visit a branch. Just click the schedule button to get started and then choose from the available dates and times presented that best fits your busy schedule. Once your appointment is scheduled, you will receive an email confirming the details. Video banking works on most personal devices, online browsers and operating systems with a camera and internet access. Currently, this feature is only available for mortgage consultations. 

At your scheduled time, click the ‘Web Conference’ details from the email if you are using a desktop, or the ‘Notes’ from the appointment details if you are using a handheld device.  We recommend making sure you have some privacy and do not use public computers for video banking if you can avoid it. 

Building a Financial Emergency Kit


What would a sudden financial emergency be in your life? It could be a storm causing massive property damage to your home or being impacted by a pandemic, such as coronavirus (COVID-19). It could also be something more personal, like an accident that would cut off your ability to make a living. In uncertain times, many worry about their health and finances.

Whatever your current situation is, if someone else had to step in to help you in an emergency situation, it's important to have a plan in place so they know what to do.

A financial emergency kit is a crucial component in financial planning. In short, a financial emergency kit involves identifying and planning for potential financial emergencies that could affect you and your loved ones. Building a successful one goes beyond sorting paperwork – it involves looking at a variety of potential situations in your life and then asking, "What's the worst that could happen?"

You will want to create a kit – a set of physical or digital documents and instructions – that can help you or someone else you trust manage in a crisis. Here are some items you'll likely want to include:

1. Estate documents. Estate planning is really the highest form of financial emergency planning, because it addresses the ultimate personal financial emergencies – medical incapacitation or death. Would your family have easy access to this material if something happened to you? In your family financial emergency kit, estate documents would include copies of current wills (for you and your spouse or partner), your advanced directives (which instruct doctors on end-of-life or other stages in medical care), health/financial powers of attorney (which designate specific individuals to step in to manage your money or healthcare if you cannot do so) as well as other documents that provide additional guidance for operating businesses and managing and distributing other assets you have. Make sure these documents are always current and that contact information is included for all the qualified experts you used to prepare them – estate or business attorneys, tax professionals and financial planners.


2. Insurance policies. Being able to find home and auto policies in a natural disaster is a no-brainer, but it's important to think a little more broadly. File as much policy and contact detail as you can for any health, disability, business, life and accident coverage you have – and remember that it's particularly important to note or file documentation on this coverage at work, too. Sometimes we sign up rather blindly for work-based benefits only to realize how important they may be in a financial emergency.

3. Tax materials. If a family member dies or becomes incapacitated, tax matters still need to be attended to. If you work with a tax professional, make sure their contact information is in the digital or physical kit (see indexes, contacts and guides, below), but it's also important to keep past returns and relevant supporting data based on your individual tax situation.

4. Investment, savings and retirement documents. If you work with a qualified financial planner or tax expert, you may have access to a particular system that lists and track this information in an organized way that many of us don't have at home. However you plan and track your investments, it should be included in your kit.

5. Indexes, contact sheets and guides. Some people need a little guidance, others need a lot. A family financial emergency kit needs to be usable by all designated family members. Put yourself in the role of a friend or family member who's been called in to help you in a crisis. If you had to step in to settle an estate, healthcare or disaster emergency for a friend or family member and they weren't around to advise you, what information would you need to get started? In any category of information you include in a financial emergency kit, include a separate file or digital instruction that details people to call, account numbers if necessary, relevant online and physical addresses and other key data to advise that person about what's in front of them and what they should do. If you work with qualified financial experts, make sure their contact information is included.

6. Easy access to essentials under lock and key. If you're away from home when damage occurs or if family members need to access vehicles or other spaces, make sure you have keys and access codes locked safely in your emergency kit. You will also want to ensure that your emergency contacts have the necessary access to your emergency kit in order to retrieve these materials. You or loved ones might also need access to funds, particularly cash in an emergency. If you don't have a bank account established strictly for emergencies that allows specific family members to write checks or make cash withdrawals, you should consider it.

Bottom line: Building a financial emergency kit requires some planning but it can help you avoid major losses and speed up decision making, especially during uncertain times like pandemics. Work with people you trust to make it accessible and useful to your family and trusted individuals.

For more financial tips, visit our Learning Center.

Source: Visa, Inc. (2020, April 23). Building a Financial Emergency Kit for Your Family

Content provided for informational purposes only and should not be interpreted as legal advice on any subject matter.

 

Friendly personal service. The people get to know you and care. They are very knowledgeable and genuinely want to help.
- Elizabeth R.
Everyone is so nice and makes you feel like you are appreciated.
- Linda C.
It was a very rewarding experience and it feels like a family you just become a part of. I matter and that is big.
- Barbara C.

*APY = Annual Percentage Yield. Fees charged to the account could reduce the earnings on the account. **APR = Annual Percentage Rate with rates as low as listed rate. All Credit Union loan programs, rates, terms and conditions are subject to change at any time without notice. All loans are subject to pricing adjustments based on the borrower’s credit worthiness and loan-to-value.